Privacy Policy

Privacy policy

This privacy policy gives you information about how CER collects and uses your personal data through your use of this website, including any data you may provide when you contact us, enquire about our services and when you become a client or candidate of ours. We do not knowingly collect data relating to children.

Controller

The relevant company within the Group is the controller and responsible for your personal data.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the information set out in the contact details section below.

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, any previous names, title, marital status, date of birth, gender, and, as part of a recruitment process, copies of photographic identification (e.g. passport or driving licence) and images or audio-visual footage of you as part of video interviews.
• Contact Data includes email address and telephone numbers.
• Application Data includes details of your qualifications, skills, experience, employment history, salary information, information about entitlement to work in the UK (including VISA information), equal opportunities monitoring information, interview scheduling, participation and video recordings, job search preferences and any other information you share with us when enquiring about or applying for a role advertised by us (whether a role within our own business or within one of our client's businesses).
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
• Usage Data includes information about how you interact with and use our website.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

As part of the recruitment services we provide to our clients and as part of our own internal recruitment processes we will collect, use and process Identity Data and Application Data which may include disability information and other equal opportunities monitoring information. Where we collect this information, we do so because it is necessary for the purposes of carrying out our or our client's obligations and exercising specific rights in relation to the employment of individuals. Outside of this context, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

Our clients will operate their own vetting policies which may include checks for previous convictions (including, for example, using the Disclosure and Barring Service in the UK). We may retain a record of any negative results or a candidate's failure to notify the client of prior convictions; we do not retain any information regarding the criminal offences themselves.

We use different methods to collect data from and about you, including through:

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our (or our client's) legitimate interests, for example to prevent fraud and enable us to give you the best candidate experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Purposes for which we will use your personal data

Set out below is a description of the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Direct marketing

You will receive marketing communications from us if you have requested information from us, purchased services from us or submitted an application to us in respect of a role which we are advertising and you have not opted out of receiving the marketing. We may also analyse your Identity, Contact, Technical, Usage and Application Data to form a view on which roles may be of interest to you so that we can then send you relevant marketing communications.

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask us to stop sending you marketing communications at any time by contacting us.

Cookies

For more information about the cookies we use, please see our cookie policy.

If you apply for a role through our website, you can choose to receive recurring automated marketing and informational text messages (SMS) from Clear Recruitment. This is optional. The SMS consent checkbox on the job application form is not ticked by default, and ticking it is never a condition of applying for any role or of employment. We rely on your consent as the legal basis for these messages.

You opt in in two steps. First, you tick the SMS consent box on the job application form. Second, you reply YES to the one-time confirmation text we send. We do not send marketing texts until you complete both steps. The messages include job alerts, new role notifications, and updates about your application and interviews. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with the subprocessors that operate our messaging service, such as our SMS provider, is permitted solely to deliver the service. All other categories of data sharing described in this privacy policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

When you opt in, we keep a record of your consent, including the date and time, the mobile number provided, the page you opted in from, the exact wording shown to you, and your confirmation reply. We retain these records as required to comply with messaging regulations.

Full details are set out in our SMS terms.

We may share your personal data where necessary with the parties set out below for the purposes set out in the table above:

• Clients of ours acting as independent controllers based in the UK, the European Economic Area, the United States of America (USA) and the United Arab Emirates (UAE) who we run recruitment processes on behalf of. We may, from time to time, engage clients from outside these territories. We only share your personal data with our clients where you are a candidate or potential candidate.
• Service providers acting as processors based in the UK, the European Economic Area and the USA who provide IT, cloud and system administration services, accounting services, human resource services and customer relationship management services. We may, from time to time, engage service providers from outside these territories.
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK (or other relevant jurisdictions) who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the UK (or other relevant jurisdictions) who require reporting of processing activities in certain circumstances.
• Other third party companies where we have an agreement in place and only where an individual has agreed that we may share their personal data with them.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We share your personal data within the Group. This will involve transferring your data outside the UK to our overseas offices in the USA and UAE.

We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as UK law.

Whenever we transfer your personal data out of the UK to countries which have laws that do not provide the same level of data protection as UK law, we always ensure that a similar degree of protection is afforded to it. To do this, we use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement. To obtain a copy of these contractual safeguards, please contact us.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our clients (including Contact, Identity and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

You have a number of rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data

  Commonly known as a subject access request. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of your personal data

  This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data

  In certain circumstances this enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it, where you have successfully exercised your right to object, where we may have processed your information unlawfully, or where we are required to erase it to comply with local law. We may not always be able to comply for specific legal reasons, which will be notified to you at the time of your request.

• Object to processing of your personal data

  Where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including profiling based on our legitimate interests). In some cases we may demonstrate compelling legitimate grounds to process your information which override your right to object. You also have the absolute right to object at any time to the processing of your personal data for direct marketing purposes.

• Request the transfer of your personal data

  We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Request restriction of processing of your personal data

  This enables you to ask us to suspend the processing of your personal data: where you want us to establish the data's accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or where you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please contact our DPO using the contact details below.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you have any questions about this privacy policy or about the use of your personal data, or you want to exercise your privacy rights, please contact us in the following ways:

• Email: info@clear-er.com
• Postal address: 15 London Road, Bromley, BR1 1DE
• Telephone: 0203 355 4054

You have the right to make a complaint to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us, or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.

We keep our privacy policy under regular review. This version was last updated on 9 June 2026.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.